Louis – the customer- and systems-oriented apprentice
Louis is an apprentice computer scientist specialising in systems technology, now specifically in platform development. He is in the fourth year of his apprenticeship. What Louis particularly likes about his job and his apprenticeship at Emmi is the variety and the customer contact. What happens on a typical day for Louis in IT? Our former commercial apprentice Laurin asked him all about it.
Apprentices are our future
Last year, all the Emmi apprentices passed their final exams and a majority of them got permanent jobs at Emmi. The year before we even had a record number of new apprentices. This positive development is no coincidence. Rather, it fits in with both the Emmi Purpose and our sustainability goals, in which employee development is firmly anchored.
‘Together, we create the best dairy moments – both today and for future generations.’ Apprentices are key to realising this core conviction; they are our promise for the future. We also want to create an environment for our ‘youngsters’ in which they feel welcome, valued and inspired, and are able to find opportunities to develop themselves.
My day at Emmi:
7:30 am My working day begins. First, I start my PC and get an overview of my open projects.
8 am Systems monitoring is on the schedule. This involves monitoring applications and services and dealing with IT faults.
9 am Time for our daily team meeting. We briefly exchange ideas, assign projects and tasks and sometimes have a little chat as well.
9:30 am Now we start work on our own projects. This includes, for example, open tickets from the help desk and service desk. It involves dealing with employees’ IT problems, fixing WiFi problems, administering user accounts, providing server systems and much more. During these tasks I have a lot of customer contact, which I really appreciate.
12 noon Time for lunch. I enjoy lunch with my colleagues in the staff restaurant, or sometimes we go out into the fresh air and get something delicious from the nearest bakery or takeaway.
12:40 pm After lunch, we work on our team projects, in which we provide and configure the supporting infrastructure for new systems or other projects. This includes laying out cables, preparing and installing software, training employees and approving network access.
2:30 pm We undertake special projects as part of our apprenticeship. All IT apprentices are involved in these projects. They promote collaboration and also prepare us for our individual practical assignments (IPAs).
We have no restrictions, but the projects are discussed in advance with Ricardo Nebot, our Head of IT at Emmi Switzerland, and Jürg Hügli, our vocational trainer. We have already carried out the following apprenticeship projects:
- A school grading tool that gathers together all the grades in each semester in tabular form and calculates the averages for the individual subjects. There is a status page for each apprentice showing all that person’s data.
- A mailbox sensor in the letterbox that checks whether letters or parcels have been received. As soon as the sensor detects movement, I get a message on my PC.
3:30 pm Towards the end of the day, I work on my own projects again or work through open tickets.
5:00 pm Another instructive day is over. Now I get to put my feet up and enjoy my evening.
How does Louis decide?
